- No smoking in the resort.
- Durian, mangosteen, jackfruit are not allowed in the resort.
- Pets are not allowed in the resort.
- Guests must use their credit card to pay for the reservation and present the credit card upon check-in.
- The resort is located near the international airport and in the “No Fly Cam Zone”; therefore, fly cams or drones are strictly prohibited.
CHILD POLICY/EXTRA BED:
*Applicable until October 31, 2020:
- Children under 6 years old, sharing bed with parents, free breakfast.
- Children from 6 - 11 years old, sharing bed with parents, breakfast surcharge (mandatory): 260,000 VND/child/night or breakfast surcharge and extra bed (optional): 580,000 VND/child/night.
- Children from 12 years old and above, considered as adults, breakfast surcharge and extra bed: 700,000 VND/guest/night
- Depending on Depending on room capacity extra bed can be replaced with extra mattress.
CHECK IN PROCEDURE
- ID card or Passport
- Booking confirmation
CHECK IN/CHECK OUT TIME:
- Check in time: 14:00
- Check out time: 12:00
LATE CHECK OUT
- Check out before 18:00 – will be charged an additional 50% of the agreed room rate.
- Check out after 18:00 – will be charged an additional 100% of the agreed room rate.
GUEST ROOM CANCELLATION/CHANGE POLICY HOTEL:
* Low season (02.05.2020 - 31.10.2020)
* Peak season and Tet holiday (the remaining periods of the year)
CANCELLATION/CHANGE POLICY:
Cancellation/change fee of a service booking = cancellation/change fee of the hotel + transaction processing fee
Cancellation/change fee of the resort: is the fee calculated based on the cancellation conditions.
Transaction processing fee is as follows: